Frequently Asked Questions

 

How do I Sign Up for a Subscription Box?

Simply click on Subscribe in the toolbar and choose which subscription plan is best for you.

What Payment Options do I have?

You can pay using Visa, MasterCard, American Express, Discover or Paypal.  We do not accept checks or money orders. If you have chosen the month-to-month subscription: You will be billed initially on the day you signed up with your credit card, and then the first of every month until you decide to cancel.
If you have chosen the 3 months, 6 months, or 1 year subscription: You will be charged the full amount upfront. After the segment of months, you will be charged again, until you'd like to cancel.

What's the difference between a gift and regular subscription?

Gift Subscriptions have the option to be renewed or not. Regular subscriptions renew automatically.

How are little art box to go monthly boxes shipped?

Boxes sent to addresses in the USA are shipped via UPS Mail innovations and/or USPS to the address provided to us during checkout. Our international shipments are shipped based on your local post. Typical delivery times are 2-8 business days for addresses in the USA and 7-14 business days for Canada. International orders outside of the USA and Canada could take anywhere from a few days to a few weeks. We make no guarantee of delivery times since each local post is different and customs can delay our packages without warning.

How are little art box to go one-time orders shipped?

If you ordered an item from the shop portion of our site, it is a one-time purchase and will be sent via USPS first class, USPS priority, or UPS 2nd day (weight determines the shipping method). All international one-time orders are shipped via UPS E-Packet.

Where do you ship?

We currently only ship to the USA, Canada, United Kingdom, Australia, Netherlands, Luxembourg, Austria, France, Denmark, Belgium, Germany, Ireland, New Zealand, Norway, Finland, Sweden, Switzerland, and Japan. Shipping is $5 to the USA, $10 to Canada, and $15 to all other countries. Please note that we do not ship to PO boxes. Please note we are not responsible for duties charged.

When will it ship?

Our boxes ship around the 4th of the month.  For new subscriptions, if you subscribe by the 30th of the month you will receive next months box.  For example if you subscribe by November 30th you will receive the December box which ships by December 4th. We wish we could hand deliver each box, however, we're at the mercy of the postal carrier and sometimes delays are outside of our control. If it's after the 15th of the month you should receive your box and your tracking number hasn't updated please contact customer service at littleartboxtogo@gmail.com and we'll be happy to assist you.

How do I change my address?

All address changes must be made by the 1st of the month when we start packing our boxes. You can change your address from your account login. Once logged into your account click the edit button under the shipping address section to change your current address. Adding an address does not automatically change the shipping address, please double check the "Your Subscriptions" section on the left side of the login page to make sure that is proper address. If you have any questions or need any assistance changing the address please contact our customer service at littleartboxtogo@gmail.com

What is a cutoff date?

If you're wondering where your box is please note we have a cutoff date. The cutoff date starts the orders for the next month. It is 30th of the month before that month's box.  For example, May 30th is the deadline to receive the June box.   

Why the cut off date?

We need a few days to ensure we have enough time to pack and ship all of our boxes.

What if my box shows delivered but I can't find it?

We rely on our customers to be able to safely receive their monthly boxes, we are not responsible for replacing boxes that show delivered. We appreciate your understanding.

What's your Cancellation Policy?

You may cancel at any time from your account login. To cancel click the edit button in the "your subscriptions" field, and select the option to cancel on the bottom left of the page. You have the ability to skip renewals easily through your customer profile as well, allowing you to maintain your subscription according to your personal needs. Just click the edit button in the "your subscriptions" field and select the button to "skip next renewal". If you've requested a cancellation via email or through our support system they will be processed during normal business hours and thus we strongly recommend managing your subscription through your account to avoid any unwanted renewals.

What's your Refund Policy?

Refunds are not automatically applied due to a cancellation request. Many of our customers cancel their subscriptions in order to avoid future renewals but still wish to receive the boxes that have been paid for. For this reason, refunds are not automatically applied upon cancellation - they must be requested. We will provide a refund for your box as long it's requested before the 30th of the previous month. For example a refund for the June box would need to be requested by the 30th of May. Once we reach the 30th we prepare your box for shipment and a refund will not be provided. If you're asking for a refund because you didn't cancel your subscription through your account log in in time, please note that we will charge a 5% fee to process the refund. Why the fee? We pay a percentage for every credit card that we process and when you request a refund we don't get it back. Gift cards are non refundable. If you're requesting a refund for a prepaid subscription you will receive a prorated refund for all boxes received at full price. We do not provide refunds for any box that has shipped. .

How do I update my credit card info?

You can update your credit card information via the account page at any time. Just login to your account, and update the info under the "Credit Card" section.

Still have questions? E-Mail us any question you have and we will get back to you as soon as possible